Job Description

Job Summary:

We are seeking a highly organized and customer-focused

CRM Executive/Manager

to manage and enhance the customer experience from booking to possession. The role involves client communication, documentation handling, payment follow-ups, and coordination with internal departments to ensure smooth post-sales processes.

Key Responsibilities:Customer Relationship Management:

Act as the single point of contact for customers post-booking. Maintain regular communication with customers regarding payment schedules, documentation, and project updates. Ensure timely resolution of customer queries, issues, and requests.

Sales Support & Coordination:

Coordinate between the sales team and customers for seamless transition from pre-sales to post-sales. Assist in managing customer databases, lead status, and feedback collection. Update and manage CRM software with all client interactions and activities.

Documentation & Agreements:

Manage agreement processing - sale deeds, allotment letters, payment receipts, and other formalities. Ensure accurate documentation and compliance with company policies and RERA guidelines. Coordinate with legal and accounts teams for document review and approvals.

Payment Follow-ups:

Track customer payment schedules and send timely reminders for due/overdue payments. Coordinate with the accounts team for invoicing, receipts, and payment updates.

Handover & Possession Process:

Coordinate possession formalities, handover kits, and ensure customer satisfaction at the time of property handover. Collect feedback and suggestions for service improvement.

Key Skills & Competencies:

Excellent communication and interpersonal skills Knowledge of CRM tools (Salesforce, Zoho, etc.) and MS Office Ability to handle multiple clients and prioritize tasks Familiarity with real estate documentation and payment processes Strong customer service orientation and follow-up skills

Educational Qualification:

Graduate in any discipline (MBA preferred for managerial roles) Prior experience in real estate CRM is highly desirable
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?40,000.00 per month

Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person