Job Description

:

Manage and maintain a strong relationship with existing and potential customers to ensure high customer satisfaction and retention. Act as the primary point of contact between Yamaha and its customers for all post-sales service and support. Implement CRM software and maintain up-to-date customer records, feedback, complaints, and interaction history. Analyze customer data and behavior to identify trends and opportunities for improving customer engagement and sales performance. Coordinate with sales, service, and marketing teams to ensure a seamless and consistent customer experience. Develop and execute customer loyalty programs and initiatives to increase customer retention and brand affinity. Handle and resolve customer complaints efficiently, ensuring timely communication and satisfaction. Monitor customer satisfaction metrics (NPS, CSAT) and take proactive steps to improve the customer journey. Conduct regular follow-ups with customers post-purchase, including service reminders, feedback collection, and product upgrades. Ensure compliance with company policies and industry standards in handling customer data and communications. Train dealership CRM executives and monitor performance of customer relations at dealer level. Prepare and present periodic CRM reports and performance analytics to management.
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Provident Fund
Experience:

Yamaha automobile: 1 year (Required)
Language:

English (Required)
Work Location: In person

Speak with the employer

+91 9147090030