Job Description

Dianora India is a leading television manufacturer in Kerala, committed to delivering top-quality products and excellent customer service. As part of our growth, we are looking for a dedicated

CRM Executive

to manage customer relationships and enhance service satisfaction.

We are seeking a

CRM Executive

with a passion for customer service and communication. The ideal candidate will handle customer interactions, coordinate service requests, manage dealer communications, and ensure a smooth post-sales experience. Candidates from

Alappuzha

or nearby areas will be preferred.

Key Responsibilities:

Handle customer inquiries, complaints, and feedback efficiently Maintain customer databases and service records accurately Coordinate with the service and sales teams to resolve customer issues Follow up on service requests and ensure timely completion Assist in developing and implementing CRM strategies to improve customer satisfaction Generate reports on customer interactions and service performance Build strong relationships with dealers and service partners

Qualifications & Skills:

Bachelor's degree in any discipline (preferred: Business Administration, Marketing, or Communication) Excellent communication and interpersonal skills Strong problem-solving and multitasking abilities Proficiency in MS Office Ability to work independently and as part of a team
Job Type: Full-time

Pay: ₹11,000.00 - ₹12,000.00 per month

Education:

Bachelor's (Required)
Location:

Alappuzha, Kerala (Required)
Work Location: In person