Job Description

:

We are hiring a

Customer Relationship Manager (CRM)

for a reputed

Aesthetic & Skin Care Clinic

in Chennai. The role focuses on managing patient relationships, follow-ups, retention, and improving overall patient experience and clinic revenue.

Key Responsibilities:

Handle patient enquiries, consultations, and appointment scheduling Follow up with patients post-consultation and post-procedure Explain treatment plans, packages, and memberships Ensure high patient satisfaction and repeat visits Maintain CRM records, patient data, and follow-up trackers Coordinate with doctors, nurses, and front office staff Handle feedback, complaints, and service recovery Support revenue growth through upselling and retention

Eligibility:

Any graduate (MBA / Healthcare background preferred)

2-5 years experience

in CRM / front office / clinic / hospital / wellness center Strong communication skills (Tamil mandatory, English preferred) Customer-focused and sales-oriented mindset Experience in skin, dental, cosmetic, or wellness clinics is a plus
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?38,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person