Job Description

Job Title:

Customer Relationship Manager (CRM)

Location:

Chandigarh

Industry:

Education / Student Services

Employment Type:

Full-time

Job Summary

We are looking for a proactive and student-focused

Customer Relationship Manager

to manage enquiries, build strong relationships with students and parents, and support the smooth functioning of our career counselling services. The ideal candidate should be empathetic, well-spoken, organized, and passionate about education and guidance.

Key Responsibilities & Relationship Management

Handle walk-in, telephonic, WhatsApp, and online enquiries from students and parents Build trust-based relationships with students, parents, and professionals Act as the first point of contact for all clients visiting the centre Ensure a positive and professional client experience

Counselling Support & Coordination

Schedule counselling sessions, assessments, and follow-up meetings Coordinate between counsellors, students, and parents Explain counselling programs, services, packages, and fees clearly

Maintain Follow-ups

Convert enquiries into confirmed counselling/admission cases Maintain regular follow-ups with prospective and existing clients Ensure timely communication regarding sessions, deadlines, and outcomes Support social media or WhatsApp communication with leads (if required) Collect feedback from students and parents for service improvement

Data & Office Management

Maintain student records, enquiry logs, and CRM data accurately Prepare daily/weekly reports on enquiries, conversions, and follow-ups Support basic office administration and coordination activities

Required Skills & Qualifications

Graduate/Postgraduate (Any discipline; but dilligent Candisate) 1-2 years experience in customer relations, or service roles Excellent communication skills (Hindi & English required; Punjabi preferred) Strong interpersonal, listening, and empathy skills Basic computer skills (MS Office, WhatsApp, CRM tools) Ability to handle parents and students professionally

Salary & Benefits

Salary: As per experience and performance Performance-based incentives Supportive and professional work environment Daily Lunch Included
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Food provided
Work Location: In person