Job Description

Customer Relationship cum Business Development Manager (Remote)

Industry:

Customer Service | Business Development | Client Management

Location:

Remote - India-based candidates only

Working Hours:

10:30 AM - 7:30 PM IST, Monday to Saturday (full-time)

Note: Fluency in Arabic Speaking is mandatory.

About the Role

We are hiring a

Customer Relationship cum Business Development Manager (Remote)

to build long-term customer relationships and drive new business opportunities. This role is suited for professionals with experience in

client servicing, customer support, account management, and B2B sales

, especially in

hospitality, retail, and international markets such as Dubai and the UAE

.

Key Responsibilities

Develop and implement

customer relationship management strategies

to enhance client engagement and loyalty. Conduct

market research and business outreach

to identify and acquire new clients. Build and maintain relationships with

hotels, wholesale, and retail clients in Dubai and other international markets

. Analyse

customer feedback, data, and trends

to identify areas for service improvement. Collaborate with

sales, marketing, and product teams

to ensure smooth customer experiences. Maintain accurate records of

customer interactions, queries, and feedback

in CRM systems. Conduct regular

follow-ups with clients

to ensure satisfaction and retention. Provide training and support to team members on

customer service best practices

.
Candidate Requirements

Education:

Bachelor's degree in Business Administration, Marketing, or related field.

Languages:

Excellent English communication (verbal & written) and

fluency in Arabic (mandatory)

.

Experience:

Proven background in

customer service, client relationship management, account management, or B2B sales

. Strong knowledge of

CRM tools

and reporting systems. Analytical and problem-solving skills with attention to detail. Ability to manage

client relationships across international markets

.
Preferred Skills

Experience in

client servicing for hospitality, retail, or export-import industries

. Prior experience working with

international clients, especially UAE/Dubai markets

. Strong sales orientation with

customer success focus

. Excellent

follow-up, coordination, and negotiation skills

. High emotional intelligence and ability to handle client objections effectively.
Why Join Us?

100% Remote (Work from Home) opportunity. Exposure to

international markets and global clients

. A

stable, full-time role

with growth opportunities. Collaborative, performance-driven work culture.

Apply today if you are fluent in Arabic and passionate about building customer relationships while driving business development in global markets.

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Application Question(s):

What is your current and expected CTC? Do you have prior experience handling international clients, particularly from Dubai or the UAE market? How many years have you worked in a client relationship, customer service, or business development role? Do you have experience making cold calls and following up rigorously with clients across different time zones? Do you have experience using CRM tools (like Zoho, Salesforce, HubSpot, etc.) to manage and track client interactions? Are you fluent in Arabic Speaking?
Work Location: Remote