Customer Relationship Management

Year    TS, IN, India

Job Description

Job Title: Asst. Manager - Corporate Relations

Department: CRM

Location: Hyderabad

Reporting To: Head - Corporate Relations

Job Purpose:

To act as the liaison between customers, banks, and internal departments for all banking and financial processes including customer home loans, project loans, financial approvals, and legal registrations. This role ensures smooth coordination, documentation, and timely execution of all activities related to loans, project finances, and customer feedback.

Key Responsibilities:

1. Customer Home Loans:

o Guide customers in securing housing loans from various banks and NBFCs.

o Ensure complete and accurate documentation and coordination with loan officers.

2. Company Loans Against Mortgage:

o Work with banks for securing loans against company assets.

o Manage all documentation, negotiations, and disbursal tracking.

3. Interest Rate Negotiations:

o Regularly interact with banks to secure competitive interest rates for both customer and company loans.

4. Project Approvals & APFs:

o Coordinate and obtain project approvals (including APFs) from various banks.

o Ensure compliance with their technical and legal requirements.

5. Project Finances:

o Coordinate with finance/accounts team for fund allocation and disbursal planning.

o Track project funding and budgeting.

6. Comparative Bank Statements:

o Prepare detailed financial comparison reports of multiple banks' loan offerings for internal decision-making.

7. Approvals from Directors:

o Prepare files/documents and obtain approvals from directors for registrations, agreements, and other financial matters.

8. New Vendor Identification (Banks/NBFCs):

o Explore and on board new banking and NBFC partners for loans and project funding.

9. Coordination with Sub-Registrar Office:

o Liaise with registration authorities to ensure smooth processing of sale deeds and related documents.

10. Arranging Meetings with Bankers:

o Schedule and coordinate meetings between management and banking partners.

o Prepare agendas and required documentation for discussions.

11. Customer Review Collection:

o Gather testimonials and feedback from customers post-loan disbursal or registration.

o Support marketing or operations team with compiled reviews.

______________

Key Skills & Competencies:

Strong knowledge of banking and loan procedures Excellent negotiation and communication skills Relationship management with banks and customers Basic legal/regulatory understanding (especially in real estate or construction sector) Proficient in MS Office (Excel, Word, PowerPoint) Attention to detail and documentation accuracy Time management and multitasking abilities
______________

Educational Qualification:

Bachelor's Degree in Commerce, Finance, or Business Administration (MBA preferred) Banking or Loan Management Certification is a plus
______________

Experience Required:

5-8 years of experience in loan processing, banking coordination, or project finance in real estate, NBFCs, or financial consulting firms
KRA for Asst Manager - Corporate Relations

Department : CRM

S. No. Key Responsibility Area (KRA) Key Activities / Deliverables Measurement Criteria / KPI

1 Customer Home Loans o Coordinate with banks for customer loan processingo Support customers with documentationo Ensure timely disbursal of loans o No. of loans processedo Avg. disbursal TATo Customer satisfaction level

2 Company Loans Against Mortgage o Liaison with banks/NBFCs for raising fundso Ensure documentation & complianceo Track progress o Total funds raisedo Loan sanction timelineo Accuracy in documentation

3 Interest Rate Negotiation with Bankers o Gather current rateso Negotiate better terms for loans o Interest rate reduction achievedo Improved loan terms vs previous deals

4 Project Approvals o Submit and track project approval requests from banks o No. of projects approvedo Time taken for approvalo Compliance status

5 Project Finances o Monitor inflow/outflow of project fundso Assist finance team in fund planning o Budget vs Actual trackingo Timely fund allocationo Variance reports

6 Preparation of Bank Comparison Statements o Prepare and present comparative loan offers from multiple banks o No. of comparison statementso Quality of presentation & insights

7 Obtaining Approvals from Directors o Prepare documents for director approvalo Ensure timely sign-off o TAT for approvalso Completeness and correctness of documents

8 Identifying New Vendors for Loans o Explore & onboard new banks/NBFCso Build new vendor relationships o No. of new vendors addedo Vendor performance metrics

9 Project APFs (Approved Project Financials) o Coordinate with banks for obtaining APFso Ensure compliance with bank documentation o No. of APFs obtainedo Bank approval TAT

10 Coordination with Sub-Registrar Office o Arrange slots & documentso Ensure smooth execution of registrations o No. of registrations handledo Issue resolution time

11 Arranging Meetings with Bankers o Schedule meetings with relevant bankerso Ensure agenda and materials are ready o No. of productive meetings heldo Follow-up completion rate

12 Obtaining Reviews from Customers o Collect testimonials and feedback post-registration or disbursal o No. of reviews collectedo Quality and usefulness of feedback

Job Type: Full-time

Pay: ?9,809.33 - ?35,557.84 per month

Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person

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Job Detail

  • Job Id
    JD3791764
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    TS, IN, India
  • Education
    Not mentioned
  • Experience
    Year