Job Description

Department:

CRM

Location:

Coimbatore

Experience:

1 to 3 Years

Gender:

Male & Female candidates can apply

Employment Type:

Full-time

Job Summary

We are looking for a proactive

CRM Executive

to manage customer relationships, ensure high customer satisfaction, and support business growth through effective coordination and communication.

Key Responsibilities

Handling customer queries, complaints, and follow-ups Maintaining and updating customer data in the CRM system Coordinating with internal teams for order processing and issue resolution Ensuring timely communication with customers regarding orders and services Preparing CRM-related reports and MIS Supporting retention activities and improving customer satisfaction Following up on pending payments, deliveries, or service requests Ensuring proper documentation and record maintenance

Required Skills & Knowledge

Experience working in a

CRM role

Good communication and interpersonal skills Proficiency in MS Excel and CRM software Ability to handle customers professionally and calmly Strong coordination and follow-up skills

Qualifications

Any graduate CRM / Customer Service certification is an added advantage

Preferred Candidate

1 to 3 years of relevant CRM experience Candidates from

Coimbatore location

preferred
Job Types: Full-time, Permanent

Benefits:

Food provided Provident Fund
Work Location: In person