Job Description

Client Relationship Management:

Build and maintain strong, long-term relationships with residential and commercial HVAC clients.

Customer Support Coordination:

Act as the primary point of contact for service requests, complaints, and post-service follow-ups.

Service Scheduling & Dispatch:

Coordinate with technicians and operations teams to schedule installations, repairs, and maintenance efficiently.

Lead & Inquiry Management:

Handle incoming customer inquiries, convert leads, and track follow-ups to ensure maximum conversion.

Customer Retention Initiatives:

Develop loyalty programs, AMC (Annual Maintenance Contracts), and follow-up schedules to retain existing customers.

Feedback Collection & Analysis:

Gather customer feedback post-service, analyze satisfaction levels, and recommend service improvements.

Sales Coordination:

Work closely with the sales team to align customer needs with HVAC solutions and proposals.

Reporting & Analytics:

Generate regular reports on customer interactions, service quality, and retention rates for management review.

Compliance & Documentation:

Ensure all communications and service records comply with industry and company standards.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

Day shift
Ability to commute/relocate:

Raja Park, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

On Site Work: 1 year (Required)
Language:

English (Required)
Work Location: In person

Speak with the employer

+91 8306786862
Application Deadline: 03/06/2025