Customer Relationship Management Executive

Year    MH, IN, India

Job Description

Location:

Juhu, Mumbai

Experience:

1+ year

Industry:

Real Estate

About the Role



We are seeking a detail-oriented

CRM Executive

to manage

pre-sales coordination, client communication, guest handling, and event administration

. This role is critical to ensuring a smooth customer journey from enquiry to booking while supporting the sales team with accurate data and coordination.

Key Responsibilities



Pre-Sales & CRM Operations



Handle inbound enquiries and route leads to the appropriate sales team members Maintain accurate and up-to-date records in the CRM system Track lead status, follow-ups, site visits, and conversions

Guest & Site Office Management



Welcome walk-in clients and coordinate with sales executives for meetings Manage guest registration, site visit scheduling, and follow-up coordination Ensure a professional and organised site office experience for clients

Event & Administrative Support



Assist in planning and executing sales events, launches, and broker meets Coordinate vendor requirements, guest lists, invitations, and post-event follow-ups Support documentation, booking forms, and internal coordination with legal and finance teams

Reporting & Coordination



Prepare daily and weekly reports on enquiries, site visits, and bookings Coordinate closely with sales, marketing, and channel partner teams Ensure timely communication with clients regarding next steps

Candidate Profile



1+ year of experience in

CRM, pre-sales, or customer coordination

in real estate Familiarity with CRM tools and strong MS Excel skills Good communication and client-handling skills Organised, detail-oriented, and comfortable multitasking Willingness to work at site offices and during events
Job Type: Full-time

Pay: Up to ?300,000.00 per month

Application Question(s):

What is your current CTC? What is your expected CTC? What is your notice period? Will you be comfortable working six days from office in Juhu, Mumbai for this role?
Experience:

sourcing: 2 years (Required)
Work Location: In person

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Job Detail

  • Job Id
    JD5120796
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    MH, IN, India
  • Education
    Not mentioned
  • Experience
    Year