Job Description

A CRM (Customer Relationship Management) Executive in Facility Management is responsible for managing and enhancing customer relationships within the context of facility services. This involves understanding customer needs, addressing concerns, and ensuring satisfaction with the services provided. They also play a crucial role in internal communication and data management related to customer interactions.

Key Responsibilities:

Customer Relationship Management:

Building and maintaining strong relationships with clients, understanding their needs, and addressing any issues or inquiries related to facility services.

Data Management:

Maintaining accurate and up-to-date customer information within the CRM system, ensuring data integrity and facilitating efficient communication and reporting.

Communication:

Effectively communicating with both customers and internal teams regarding service updates, issues, and other relevant information.

Sales and Upselling:

Identifying opportunities for upselling and cross-selling facility services based on customer needs and preferences.

Contract and Agreement Management:

Assisting with the drafting, review, and management of contracts and agreements related to facility services.

Payment Verification:

Ensuring accuracy in financial transactions related to facility services.

Internal Communication:

Facilitating communication and collaboration between different departments to optimize the customer experience.

Real Estate Knowledge:

In some cases, having a strong understanding of the real estate industry and property management is also relevant.

Troubleshooting and Problem Solving:

Addressing customer complaints and resolving issues related to facility services in a timely and efficient manner.

Skills and Qualifications:

CRM Software Proficiency: Experience with CRM systems like Salesforce, Zoho CRM, or others.

Excellent Communication Skills: Strong verbal and written communication skills are essential for interacting with customers and colleagues.

Strong Interpersonal Skills: Ability to build rapport and maintain positive relationships with clients.

Organizational Skills: Effective time management and organizational skills are necessary for managing multiple customer accounts and tasks.

Attention to Detail: Accuracy in data management and documentation is crucial for maintaining data integrity.

Problem-Solving Skills: Ability to identify and resolve issues related to facility services.

In the context of Telangana and Hyderabad:

A CRM Executive in facility management in Hyderabad would be involved in managing the relationships with clients who utilize the company's facility management services within the city and surrounding areas. This could include managing relationships with commercial clients, residential properties, or other types of facilities.

Job Type: Full-time

Pay: ₹50,000.00 - ₹85,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Life insurance Provident Fund
Schedule:

Day shift
Experience:

four: 4 years (Preferred)
Willingness to travel:

75% (Preferred)
Work Location: In person

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