Job Description

Our Incora Story is really taking off - we'd love you to join us for the journey
We are currently seeking a customer relationship professional to join us as a Customer Relationship Lead.
As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.
As a Customer Relationship Lead you will be responsible for the day-to-day interface with the customer, managing and maintaining the associated reporting, performance indicators and customer's order book for specified account(s). Ensuring exceptional levels of service are achieved for delivery and quality. Building strong customer relationships to provide unmatched customer experience focusing on customer delight and not just satisfaction.
As the lead of a team, you will be responsible for ensuring your people deliver outstanding service and learn, develop, and grow in their roles.
About You
You will be a solution-focused problem solver, resilient; able to build, develop and maintain strong working relationships at all levels. You will be a self-starter, able to work on your own initiative and support your team to do the same.
We are looking for individuals with a solid background in people management (particularly those that have managed teams across multiple sites) from a customer service background with experience of managing large customers.
Most importantly you will be passionate about our Incora Values and exceeding customer expectations.Courage Take ownership for issues and problems. Collaboration Share knowledge and experience with others Commitment - Focus on ensuring internal and external customer expectations are met in a timely way. Community - We value our world and everyone who shares it.

Required Qualifications and Experience:Proven experience in Customer Account and Relationship Management experience Ability to solve problems and influence internal and external stakeholders to address problems. Advanced level of proficiency in Microsoft applications including Excel and PowerPoint. Able to work well under pressure within defined timescales. Fluent in English Language ( mandatory ).

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can't wait to hear from you.
We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.
At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone's needs. If you require any reasonable adjustments during the recruitment process, please don't hesitate to reach out to any member of the Talent Acquisition Team. We are here to support you in any way we can, whether it's a ground floor room, providing reserved disabled car-parking spaces or offering additional time for preparation. We are committed to creating an inclusive and accessible environment, and we look forward to supporting you in an environment where you can showcase your skills and abilities to their fullest potential.
Incora(TM) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.
With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.
We pride ourselves on offering:Industry-leading capabilities Innovative solutions Greater customer value Trusted supplier relationships Business growth and operational efficiency

Please note - it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.
Incora requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.