Job Description

We are seeking a dynamic and highly motivated Customer Relationship Executive to join our team. The ideal candidate will play a crucial role in maintaining and enhancing relationships with our clients, ensuring their satisfaction and loyalty. This role involves interacting with high-net-worth individuals, understanding their needs, and providing exceptional service that reflects the luxury standards of our real estate projects.
Key Responsibilities:

• Client Engagement: Develop and maintain strong relationships with clients, acting as their primary point of contact for all inquiries, concerns, and feedback.
• Customer Service: Provide personalized and high-quality service to clients, addressing their needs promptly and effectively.
• Communication: Communicate project updates, progress, and relevant information to clients in a clear and professional manner.
• Problem Resolution: Handle client complaints and issues with a proactive approach, ensuring swift and satisfactory resolution.
• Follow-Up: Conduct regular follow-ups with clients to ensure their ongoing satisfaction and to address any emerging needs or concerns.
• Feedback Collection: Gather and analyze client feedback to identify areas for improvement in service delivery and overall client experience.
• Collaboration: Work closely with sales, marketing, and project management teams to align customer service efforts with overall business goals.
• Documentation: Maintain accurate records of client interactions, transactions, and feedback using CRM software.
• Events and Networking: Participate in client events, open houses, and networking opportunities to strengthen client relationships and promote the company's projects.

Candidates Profile :-

• Education: Any Graduate/ Post Graduate
• Experience: any experience in customer service, preferably in the real estate or hospitality industry.
• Salary : 2.4 to 5 LPA Plus benefits

Skills:-

• Proficiency in Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• High level of professionalism and customer-centric attitude.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Multilingual skills are a plus.

Personal Attributes:

• Attention to Detail: Meticulous and detail-oriented, ensuring accuracy and completeness in all client interactions and documentation.
• Empathy: Ability to understand and anticipate client needs, demonstrating empathy and genuine concern for their satisfaction.
• Adaptability: Flexibility to handle a diverse range of clients and situations, adjusting approach as needed.
• Passion for Luxury Real Estate: Enthusiasm for the luxury real estate market and a commitment to staying informed about industry trends and developments.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• Exposure to high-profile clients and luxury real estate projects.

Company Profile ;-
Our client is a leading name in the luxury real estate market, known for its exceptional properties and unparalleled customer service, committed to delivering premium living experiences and fostering lasting relationships with their esteemed clients. The teams are dedicated to excellence, innovation, and creating value for customers. This is a people-first organization. The team members are custodians, and our customers are our brand ambassadors. When you step into any role here, you come to own the brand. Their first four projects were completed and sold out without any brand marketing. 60% of the people who bought their first homes invested again. Come join this Great place to work and Grow

Skills Required