Make outbound calls to potential and existing customers to promote logistics services.
Handle inbound calls, respond to customer inquiries, and provide accurate information about shipments, services, and pricing.
Generate leads and convert them into business opportunities for logistics operations.
Maintain and update customer database with accurate details.
Coordinate with the sales and operations team for scheduling pickups, deliveries, and resolving issues.
Follow up with clients regarding quotations, payments, and shipment status.
Build and maintain good relationships with customers to ensure repeat business.
Prepare daily/weekly call reports and share updates with the team leader or manager.
Achieve assigned targets for calls, leads, and conversions.
Ensure customer satisfaction by providing professional and courteous service.
Job Type: Full-time
Pay: ₹17,000.00 per month
Benefits:
Cell phone reimbursement
Work from home
Education:
Bachelor's (Preferred)
Experience:
Customer support: 1 year (Preferred)
Work Location: In person
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