Customer Relationship Executive

Year    WB, IN, India

Job Description

Job Title:

Booking Executive - Career Counselling Services

Organisation:

Indian Institute of Career Counselling (IICC)

Office Location:

Dum Dum Junction, Kolkata

Employment Type:

Full-time

Working Hours:

10:00 AM - 7:00 PM

Compensation:

As per market standards

Role Summary:


The Booking Executive will play a key role in driving lead conversion and operational coordination for IICC's career counselling services. This position requires structured follow-ups with enquiries, effective communication with students and guardians, and end-to-end ownership of counselling bookings and post-session processes.

Key Responsibilities:



Connect with inbound leads and enquiries via calls and follow-ups. Explain IICC's career counselling and psychometric assessment packages to students and guardians. Convert enquiries into confirmed counselling bookings. Allocate and confirm counselling time slots with guardians/students. Prepare and manage psychometric test reports and documentation. Maintain accurate MIS and records using Google Sheets / Excel. Collect post-session feedback from students and guardians. Generate referrals from existing clients to support organic growth.

Required Skills & Competencies:



Strong verbal communication and stakeholder management skills. Conversion-oriented approach with basic sales mindset. Process-driven, detail-oriented working style. Proficiency in Google Sheets / MS Excel. Ability to handle volume-based enquiries efficiently.

Preferred Profile:



Prior experience in education counselling, admissions, telecalling, or client engagement roles is preferred. Freshers with strong communication skills and a results-focused attitude may apply.

What We Offer:



Market-aligned salary with performance-linked incentives Structured exposure to the career counselling and education services domain Growth opportunities in a scalable and impact-led organisation
Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person

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Job Detail

  • Job Id
    JD5022993
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    WB, IN, India
  • Education
    Not mentioned
  • Experience
    Year