Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Objective

The Help Desk Executive is responsible for maintaining the Club, banquet and complaint Management

Work closely with the Facility Executive

Assist Estate Manager in the documentations



Accountabilities

Maintaining and Monitoring all the activities related to Club House and provide support for office Administration

Maintaining all the activities of banquet hall

Ensure upkeep of the Club premises and banquets

Daily operations of the "Help Desk" function including delivery, problem escalation/resolution

Operates emergency response desk; coordinates emergency action during off hours or in case of emergency/breakdown or failures

Perform related duties as assigned by the EM

Responsible for Office up keep, Staff punctuality

Responsible for office management, agreements, Govt. approvals, assist EM in legal matters

Receive & log calls/complaints/requests from clients/customers/tenants etc.

Forwarding on reactive calls to EM / Engineers / maintenance staff

Issue job cards

Handle Complaint Management System efficiently and effectively

Answering queries from the clients / customers

Provide necessary inputs for Daily Management Report

Ensure that DMR is shared with all the stake holders daily.

Generating Performance reports to present to the Management on Monthly basis

Monitoring the ongoing works schedule

Filing of paperwork

Taking/Producing Minutes of Weekly and Monthly Meetings

Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipment as required



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.