Job Description

Job Overview

We are looking for a proactive and student-focused

Customer Relationship Executive (CRE)

to manage relationships with prospective and enrolled learners. The CRE will guide students through the enrollment process, ensure a smooth onboarding experience, and maintain long-term engagement to drive retention and satisfaction.

Key Responsibilities

Handle inbound and outbound calls, emails, and WhatsApp queries from prospective students Counsel students on courses, curriculum, pricing, and career outcomes Convert leads into enrollments by understanding student needs and offering suitable programs Maintain accurate records of student interactions in CRM systems Follow up with leads and enrolled students to ensure engagement and course completion Coordinate with academic, support, and operations teams to resolve student issues Meet daily/weekly/monthly enrollment and follow-up targets
Job Types: Full-time, Permanent

Pay: ?18,051.38 - ?23,063.33 per month

Benefits:

Flexible schedule Leave encashment Paid sick time Paid time off
Ability to commute/relocate:

Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Customer support: 1 year (Required)
Work Location: In person