Job Description

Location: DLF Mall of India, Noida

Salary: Upto 40k

Experience required: 5+years in Luxury Apparel Store

Female candidates preferred

Key Responsibilities:

Manage the in-store CRM system, ensuring accurate customer data collection and updating customer profiles in real-time. Greet and interact with customers to gather feedback and understand their preferences for personalized in-store experiences. Implement in-store customer retention strategies, focusing on enhancing loyalty and repeat business. Collaborate with the marketing team to execute in-store CRM campaigns, such as exclusive offers and loyalty programs. Monitor customer feedback and behavior, providing insights for in-store improvements and service enhancements. Educate store staff on the importance of CRM and how to effectively collect and manage customer data. Assist customers in-store with loyalty program enrollments, rewards redemptions, and CRM-related inquiries. Prepare and analyze CRM reports to track customer satisfaction, retention rates, and engagement levels.

Qualifications:

Bachelor's degree in any field. years of experience in customer service, retail, or CRM management. Familiarity with CRM software, retail analytics tools, and customer loyalty programs. Excellent communication and people skills, with the ability to build strong customer relationships. Attention to detail and ability to multitask in a fast-paced retail environment. Strong problem-solving skills and a customer-first mindset.

Why Join Us?

Competitive salary and benefits. Employee discounts and access to exclusive in-store offers. Opportunity for growth within a dynamic and customer-focused team. Be part of an innovative retail environment that values customer satisfaction.
Apply

Share your resume on shally@mbkb.org with subject line "Application for CRM - Noida"

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

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Application Question(s):

Current inhand Salary? Expected salary How soon you can join?
Work Location: In person