Job Description

Job Role- Customer Relationship Executive

Expedite Impex is looking for Customer Relationship Executive to join our dynamic team and embark on a rewarding career journey

A CRE is responsible for building and maintaining positive relationships with a company's customers.

This role involves providing excellent customer service, resolving customer complaints and ensuring customer satisfaction and finding creative solutions to customer problems.

- Responding to customer inquiries and concerns via phone, email or chat in a timely and professional manner.

- Building healthy relationships with customers to foster loyalty and repeat business.

- Gathering customer feedback and making recommendations for improving customer service

- Keeping accurate records of customer interactions, transactions and outstandings payments.

- Collaborating with other teams within the company to ensure that customer needs are met.

Required Skills:-

- Experience in customer service or a related field

- Excellent communication and interpersonal skills

- Ability to handle difficult customer situations with empathy and professionalism

- Strong problem-solving skills and the ability to find creative solutions to customer problems

- Ability to multitask and prioritize effectively

- Familiarity with customer relationship management (CRM) software

- A passion for delivering excellent customer service and strong follow-ups.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person

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