We are a vibrant and growing South Indian store dedicated to providing high-quality products and an exceptional shopping experience. We aim to create a welcoming and friendly environment for our customers, ensuring their needs are met and their expectations exceeded.
Job Overview:
We are looking for an enthusiastic and charming
Customer Relationship Executive
to join our team. The ideal candidate will have a friendly and approachable personality, excellent communication skills, and a passion for customer service. The executive will be responsible for building and maintaining strong customer relationships, resolving customer queries, and ensuring a positive shopping experience for our clients.
Key Responsibilities:
Greet and assist customers with a positive, friendly attitude.
Maintain a professional and welcoming atmosphere in the store.
Address customer inquiries, complaints, and feedback in a timely and effective manner.
Build long-term relationships with customers to increase loyalty and repeat business.
Provide detailed product information, recommend items, and upsell when appropriate.
Assist customers with product returns and exchanges following store policies.
Handle customer phone calls and emails, responding to queries and resolving issues.
Monitor customer satisfaction and proactively address any concerns.
Assist in maintaining store cleanliness and organization.
Collaborate with the store manager and team to ensure smooth daily operations.
Required Skills and Qualifications:
Excellent Communication Skills:
Telugu, English & Hindi(manageable)
Customer Service Focused:
Proven ability to build relationships and ensure customer satisfaction.
Good Appearance and Presentation:
Should be presentable and have a friendly and professional demeanor.
Problem-Solving Abilities:
Ability to resolve customer issues in a calm and effective manner.
Multitasking Skills:
Ability to manage multiple customer requests and tasks simultaneously.
Basic Knowledge of Store Products:
Understanding of South Indian products to assist customers effectively.
Salary- 20K
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Experience:
total work: 1 year (Preferred)
Work Location: In person
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