Job Description

Responsibilities

Manage a portfolio of customers and serve as their key point of contact Build and maintain strong, long-lasting customer relationships Understand customer needs and provide appropriate solutions and recommendations Handle customer inquiries, complaints, and escalations in a timely and professional manner Collaborate with cross-functional teams to ensure customer success Identify opportunities to enhance the customer experience and drive customer loyalty Prepare regular reports and maintain accurate customer records.
Qualifications

Proven experience in customer service or a related field Excellent communication and interpersonal skills Strong problem-solving and negotiation skills Ability to multitask and prioritize effectively Attention to detail and ability to follow through Proficient in using CRM software and other relevant tools Ability to work independently and as part of a team
Skills

Customer service skills Effective communication skills Problem-solving skills Negotiation skills Time management skills Attention to detail CRM software Interpersonal skills Multitasking Teamwork
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Schedule:

Fixed shift
Supplemental Pay:

Performance bonus Yearly bonus
Language:

English (Required)
Work Location: In person

Speak with the employer

+91 8978840456
Expected Start Date: 15/06/2025