Job Description

Customer Relationship Trainee

Company:

Lord Krishna Builders

Location:

Thrissur, Kerala

Job Type:

Full-time (Trainee)

Candidates from Thrissur, Kerala are preferred

Job Overview

Lord Krishna Builders is looking for an enthusiastic and customer-focused

Customer Relationship Trainee

to support our customer service and post-sales coordination activities. This role is ideal for graduates or early-career professionals who are eager to learn customer relationship management in the real estate industry.

Key Responsibilities

1. Customer Relationship & Communication

Assist in providing professional support to customers through phone calls, emails, WhatsApp, and in-person interactions. Support regular customer updates regarding project progress, timelines, and requirements. Help handle customer enquiries and escalate issues to seniors when required.

2. Payment Follow-up (Support Role)

Assist in following up with customers for pending or upcoming payments under guidance. Communicate payment reminders clearly and politely. Coordinate with the accounts team for payment status updates.

3. Internal Coordination

Coordinate customer requirements with internal departments such as sales, accounts, and site teams. Track customer requests and follow up with departments until resolution.

4. Loan Processing Assistance

Support customers with basic loan-related enquiries and document collection. Assist in coordinating with banks and financial institutions for loan follow-ups.

5. Documentation Support

Collect and organize customer documents as per company requirements. Verify basic completeness of submitted documents. Maintain proper digital and physical records.

6. Customer Feedback & Testimonial Collection

Assist in collecting customer testimonials after service or handover. Encourage customers to share feedback to improve service quality.

7. Enquiry Handling & Additional Support

Assist in handling new customer enquiries and recording details accurately. Identify additional customer requirements and inform the concerned teams.

Eligibility & Experience

Graduate in any discipline (Commerce / Management / Communication preferred).

Freshers

can apply. Prior experience in customer service or real estate will be an added advantage.

Skills Required

Good communication and interpersonal skills in

English and Malayalam

. Strong follow-up and coordination skills. Basic understanding of customer handling and documentation. Ability to multitask and learn quickly. Friendly attitude with a customer-first mindset.

How to Apply

Interested candidates may send their resume to:

admin@lordkrishnabuilders.com

Subject line:

Application for Customer Relationship Trainee

Job Type: Full-time

Pay: Up to ?8,000.00 per month

Education:

Bachelor's (Preferred)
Location:

Poothole, Thrissur, Kerala (Preferred)
Work Location: In person