Job Description

Job Title:

Customer Relationship Manager (CRM)

Department:

Student Experience / Customer Success

Industry:

Online Education / EdTech

Location:

[On-site]

Job Type:

Full-Time

Reports To:

Center Manager

Job Summary:

We are seeking a proactive, empathetic, and results-driven

Customer Relationship Manager

to join our team in the online education sector. The ideal candidate will be responsible for managing the student/customer lifecycle--from onboarding to engagement and retention--ensuring an exceptional learning experience. You will act as the key point of contact for students, helping them navigate their educational journey, resolve queries, and enhance satisfaction.

Key Responsibilities:

Customer Onboarding:

Guide new learners through the enrollment and orientation process to ensure a seamless start.

Relationship Management:

Build and maintain strong, long-term relationships with students by providing personalized support.

Retention & Engagement:

Monitor student progress, proactively address disengagement, and implement strategies to enhance retention.

Issue Resolution:

Respond promptly to student concerns via email, phone, chat, or support ticket systems and ensure timely resolution.

Feedback Collection:

Gather and analyze student feedback to identify areas for improvement in the learning experience.

Cross-functional Coordination:

Collaborate with academic, technical, and product teams to address student needs and ensure service delivery.

Upselling & Renewals:

Promote additional courses, certifications, or learning pathways where relevant and manage course renewals.

CRM Tool Management:

Maintain accurate records of student interactions in CRM systems and generate regular performance reports.

Data-Driven Insights:

Analyze trends in student behavior, feedback, and support data to inform strategy and operations.

Required Skills & Qualifications:

Bachelor's degree in Business, Education, Communication, or a related field. 2+ years of experience in customer relationship management, preferably in EdTech or online education. Strong communication and interpersonal skills (both verbal and written). Ability to handle high volumes of inquiries while maintaining quality support. Experience with CRM software (e.g., Salesforce). Problem-solving attitude with a focus on customer satisfaction. Empathy and patience in dealing with learners of diverse backgrounds. Organizational and multitasking skills with attention to detail.
Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Cell phone reimbursement
Language:

English (Required) Hindi (Required) Tamil (Required)
Work Location: In person