Job Description

Role Overview:

We are looking for a friendly, persuasive, and goal-oriented

Customer Sales Executive

to manage parent and student interactions, guide prospective customers through our sales funnel, and maintain a long-term relationship with enrolled families. This role combines

customer service, communication, and admission-based sales

responsibilities.

Key Responsibilities:

Customer Relationship Management

Serve as the primary point of contact for parents and students Address inquiries related to course details, batch schedules, fees, and faculty Ensure a smooth onboarding experience for new students Regularly check in with existing customers to monitor satisfaction and collect feedback Handle complaints with empathy and a solution-oriented mindset

Lead Conversion & Admission

Convert leads into successful enrollments through calls, WhatsApp, and follow-ups Coordinate and schedule demo classes with coaches and prospective students Maintain lead tracking sheets/CRM and update status of conversions Upsell and promote new courses or offers to existing customers Achieve weekly/monthly sales targets as assigned

Required Skills & Qualifications:

Bachelor's degree in any field (Business/Communication preferred) 1-3 years of experience in customer service or sales (education/training industry is a plus) Excellent verbal and written communication skills in English and Tamil Strong interpersonal skills and a customer-first approach Ability to multitask and prioritize in a dynamic environment

Tools & Technical Skills:

CRM software (Zoho, HubSpot, or similar) Google Sheets / MS Excel for lead tracking WhatsApp Business & Email communication Basic knowledge of telecalling or cloud call tools

Key Competencies:

Empathy and listening skills Confidence and persuasion Target-oriented mindset Adaptability and accountability Problem-solving attitude
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person