Job Description

Responsibilities:

Make outbound calls to potential customers and convert leads into bookings. Answer inbound calls and respond to guest queries about hostel facilities, pricing, and availability. Handle booking requests through phone, email, and online channels. Maintain accurate guest and lead records in the CRM system. Resolve customer issues quickly and ensure guest satisfaction. Coordinate with operations, housekeeping, and management teams for smooth guest onboarding. Collect guest feedback and promote online reviews to boost hostel visibility. Meet daily and monthly targets for calls, leads, and conversions. Stay updated on pricing, promotions, and property updates.
Job Types: Full-time, Permanent

Pay: ₹8,289.00 - ₹24,984.21 per month

Benefits:

Cell phone reimbursement Flexible schedule Food provided Internet reimbursement Leave encashment Paid time off
Ability to commute/relocate:

Vadapalani, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer relationship management: 3 years (Required)
Language:

English (Required)
Work Location: In person