Job Description

Job Summary:

The

Client Relationship Executive

is responsible for building and maintaining strong, long-term relationships with clients. This role focuses on understanding client needs, ensuring satisfaction, and supporting business growth through effective communication, coordination, and service delivery.

Key Responsibilities:

Serve as the primary point of contact for assigned clients, maintaining regular communication and relationship-building. Understand client goals, challenges, and business requirements to provide tailored solutions. Ensure timely delivery of products/services and handle client inquiries or complaints professionally. Coordinate with internal teams (Sales, Operations, Marketing, and Support) to ensure a seamless client experience. Identify opportunities for upselling or cross-selling products/services. Prepare and deliver account performance reports and presentations. Maintain accurate client records and track engagement through CRM tools. Support client retention efforts by ensuring high levels of satisfaction and proactive service. Assist in client onboarding and training as needed.

Required Qualifications:

Bachelor's degree in Business Administration, Marketing, or a related field. 1-3 years of experience in client relationship management, account servicing, or customer success. Excellent verbal and written communication skills. Strong interpersonal, negotiation, and problem-solving abilities. Proficiency in CRM tools (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office. Ability to multitask and manage time effectively in a fast-paced environment.

Key Performance Indicators (KPIs):

Client satisfaction and retention rate Response and resolution time Upsell/cross-sell conversions Account growth and renewal rates Client feedback and NPS (Net Promoter Score)
Job Type: Full-time

Pay: ₹8,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person