Job Description

Job Summary

We need a female candidate (around 30 years old) for managing customer relationships for our wedding catering business.

Key Responsibilities

1. Handle Customer Queries: Respond to calls/emails regarding wedding catering services.

2. Follow-ups: Track clients from booking to event completion.

3. Coordinate Catering: Work with internal teams for smooth delivery.

4. Customer Service: Ensure high satisfaction levels.

5. Feedback Collection: Get client feedback post-event.

6. Reporting: Provide updates on customer interactions as needed.

Technical Comfort

1. CRM Tools: Comfortable using CRM software for tracking interactions.

2. Office Software: Proficiency in MS Office (Excel, Word, Outlook).

3. Email & Communication Tools: Good with email and phone communication.

Requirements

1. Experience: 3 years in customer service.

2. Location: Live within 2-3 km of office.

3. Age: Female, around 30 years.

4. Communication: Good communication skills.

5. Working Hours: 10:30 AM to 6:00 PM.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person