Job Description

About Learner Circle

Learner Circle is an edtech startup passionate about helping children discover and pursue their passions. We've published

300+ young authors

and impacted

20,000+ learners worldwide

through our creative writing, entrepreneurship, and future-ready skills programs.

Our mission is to help children

become confident, well-rounded individuals

through engaging learning experiences. www.learnercircle.in | wr8.ai

Role: Customer Care Executive

We are seeking

empathetic, responsible, and experienced professionals

to join our customer care team. As the first point of contact for parents and learners, you will play a key role in ensuring smooth communication, resolving queries, and delivering a delightful customer experience.

This role is especially ideal for

women resuming their careers

who bring maturity, patience, and empathy to customer interactions.

What's in it for you?

Be part of a

mission-driven startup

shaping the future of children's learning. Remote-first role with

flexibility and ownership

. Opportunity to grow into

customer success and operations leadership

. A supportive culture that values

women re-entering the workforce

.

Key Responsibilities

Respond promptly to parent and student queries via phone, email, and WhatsApp. Assist parents with program details, registrations, scheduling, and technical support. Maintain accurate records of customer interactions, issues, and resolutions. Provide

empathetic support

to parents, ensuring trust and satisfaction. Collaborate with operations and academic teams to ensure smooth class execution. Follow up on leads, inquiries, and feedback to improve customer experience. Identify recurring issues and suggest improvements to processes and systems.

What We're Looking For

Experience:

1-4 years in customer support, client servicing, or similar roles.

Communication Skills:

Strong proficiency in English (spoken & written). Knowledge of Hindi/Tamil is an advantage.

Tech Skills:

Comfortable using Google Sheets, CRM tools, email, and WhatsApp.

Personality:

Empathetic, patient, problem-solving mindset, and proactive.

Attitude:

Responsible, deadline-oriented, and open to learning in a startup environment.
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

Would you be open to working from office (Teynampet, Chennai) monthly once or twice? Do you have a high speed internet and a working Laptop? Yes or No. The shift timings would be from 2 pm to 10 pm IST. Weekly 6 days and off day would be on a weekday. Are you ok with this? This is a WFH opportunity, would you have a work area which is fairly free from disturbances? Yes or No.
Education:

Bachelor's (Preferred)
Language:

English Fluently? (Preferred)
Work Location: Remote