Position Summary
Responsible for ensuring customer delight, relationship management and maintaining ambience of the show room. Helps to make shopping a pleasant experience and handles and solves problems faced by customer.
Supervision Received and Exercised:
? Receive general supervision from Associate Store operations Managers.
Principal Accountabilities
Customer Care
? To interact with customers/clients and guiding them to make the right purchases.
? To ensure service after sales, and also customer satisfaction.
? To enlighten the customer of the Schemes running in the store.
? To help locate a customer in the store.
Key Accounts Management
? Develop and maintain a good relationship with the Key Accounts and thus ensure repeat orders from them.
? Solving problems of the Key Accounts
Customer Relations Management
? Maintain & Analyze database of Customers.
? Identify areas of providing customized services to the various categories of customers.
? Analyzing the feedback of the customers and working on improving the service levels.
? Obtaining and communicating information about new arrivals, designs and demands for different products/designs which are not available in the show room to the Merchandisers.
Home Deliveries
? Developing a system for operation of Home Deliveries.
? Continuously monitor and improve the processes for the smooth operation of Home Deliveries.
Handles Customer Complaints
? Handles customer complaints on telephone.
? Solves customers' problems when they approach the Customer help desk
Job Type: Full-time
Pay: ₹9,706.97 - ₹30,064.49 per month
Work Location: In person
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