Job Description

A Customer Relationship Executive (CRE) is a professional responsible for building and maintaining strong relationships with customers, ensuring their satisfaction, and driving business growth. They act as a point of contact for customers, addressing inquiries, resolving issues, and fostering loyalty. Their role is crucial in enhancing customer experience, increasing retention rates, and ultimately contributing to the company's success. Key Responsibilities:

Customer Relationship Management:

Building and maintaining strong, long-lasting relationships with a portfolio of customers.

Customer Needs Understanding:

Identifying and understanding customer needs, providing appropriate solutions and recommendations.

Issue Resolution:

Handling customer inquiries, complaints, and escalations in a timely and professional manner.

Customer Satisfaction:

Ensuring a positive and consistent customer experience, aiming to exceed expectations.

Cross-Functional Collaboration:

Collaborating with other teams (sales, marketing, product development) to optimize the customer experience.

Reporting and Analysis:

Preparing reports on customer interactions, identifying trends, and providing insights for improvement.

Business Development:

Identifying opportunities to upsell or cross-sell products/services to existing customers.

Relationship Building:

Developing and maintaining strong relationships with key clients.

Communication:

Effectively communicating with customers through various channels (phone, email, social media).

Product Knowledge:

Possessing a thorough understanding of the company's products and services to effectively address customer needs.
Essential Skills:

Communication Skills:

Excellent verbal and written communication skills are essential for interacting with customers and other teams.

Problem-Solving Skills:

The ability to identify, analyze, and resolve customer issues effectively.

Interpersonal Skills:

Strong interpersonal skills to build rapport and trust with customers.

Negotiation Skills:

The ability to negotiate and find mutually beneficial solutions.

Time Management:

The ability to manage multiple tasks and prioritize effectively.

CRM Software Proficiency:

Familiarity with CRM software and other relevant tools.

Product Knowledge:

A solid understanding of the company's products and services.

Customer Focus:

A strong commitment to providing excellent customer service and satisfaction.

Analytical Skills:

The ability to analyze customer data and identify trends.

Adaptability:

The ability to adapt to changing customer needs and market trends.
Share Your Resume hrexecutive@elysiumgroups.com

Contact 7358110488

Job Types: Full-time, Permanent

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Overtime pay Performance bonus Yearly bonus
Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 7358110488