Job Description

Handling Inquiries and Complaints:

Serving as the first point of contact for customer inquiries, complaints, and issues via phone, email, or in person, and working towards prompt and professional resolutions.

Customer Follow-ups:

Making outbound calls to customers for service reminders, post-service feedback (CSI - Customer Satisfaction Index), and general follow-ups to ensure satisfaction.

Appointment Management:

Assisting customers with booking service appointments and coordinating between customers and service advisors for smooth vehicle drop-off and delivery.

Providing Product/Service Information:

Possessing a deep understanding of Volkswagen products, services, warranty details, and promotional offers to provide accurate and relevant information to customers.

CRM System Management:

Maintaining accurate and up-to-date customer records in the CRM (Customer Relationship Management) or DMS (Dealership Management System) software, including interaction history, preferences, and purchase details.

Enhancing Customer Loyalty and Retention:

Implementing strategies and providing personalized service to enhance customer retention and loyalty.

Sales and Marketing Collaboration:

Collaborating with the sales and marketing teams to identify opportunities for cross-selling and up-selling, and providing customer insights for future campaigns.

Reporting:

Preparing reports by collecting and analyzing customer information and feedback for management review
Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Health insurance Leave encashment Life insurance Paid sick time Provident Fund
Work Location: In person