Job Description

Attracts potential customers by answering service questions and suggestinginformation about other services.

Serves customers by providing company service information and lead closings.

Opens customer accounts by recording Waitlist information.

Maintains customer records by updating detailed information.

Daily follow-up with the operational team & updating lead status.

Recommends potential services to management by collecting customer information and analyzing customer needs.

Prepares service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

To Manage Inbound and Outbound calls in a timely manner

Identify customer's requirements, clarify information and provide them with there solution based on company policy

Handle any required communication or coordination required betweenPartner's(Tankers) and customers

Entering customer and account data from source documents within time limits

Compiling, verifying the accuracy, and sorting information to prepare source datafor computer entry

Reviewing data for deficiencies or errors, correcting any incompatibilities, andchecking the output

Education and/or Work Experience Requirements:

Minimum 6 months of experience in Customer Relationship or Lead Generation

BPO experience is also acceptable

Excellent communication skills

Strong teamwork abilities

Effective listening and questioning skills

Ability to handle customer interactions with sensitivity and professionalism

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Work Location: In person