o Collects customer feedback
o Plans corrective action with CRE
o One point of contact for customer complaints by receiving customer complaints
o Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
o Ensure resolution of customer complaints
o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
o Call lost customers - open enquiries for last 3 months
o Understand reason for closure
o Frame action plan with Sales Manager, Delivery Manager and Store Head
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Provident Fund
Work Location: In person
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.