Job Description

Roles and Responsibilities

Develop and maintain strong relationships with existing customers. Proactively connect with existing clients to understand their needs and ensure repeat orders. Serve as the primary point of contact (PPOC) for customer inquiries, requirements, and feedback. Collaborate with internal teams to ensure customer satisfaction and address any challenge promptly. Prepare regular reports on customer feedback and service issues. Assist in development and implementation of customer retention strategies. Conduct customer satisfaction surveys and analyze the data to inform management for improvement.

Qualifications

Proven experience in customer service and relationship management roles. (preferably in manufacturing sector) Excellent and confident communication and interpersonal skills Strong problem-solving abilities Ability to work independently and as part of a team. Proficiency in using different CRM software and Google suite (Word and Excel)
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Provident Fund
Ability to commute/relocate:

Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer relationship management: 2 years (Required)
Location:

Jaipur, Rajasthan (Required)
Work Location: In person