Job Description

Role Overview

We are seeking a dedicated and customer-focused

Client Relationship Executive (Female preferred)

who will be responsible for managing client interactions, ensuring timely follow-ups, and providing exceptional after-sales support. The ideal candidate should be proactive, well-spoken, and able to handle client concerns with confidence and clarity.

Key Responsibilities

Ensure all client leads generated after order placement are addressed and followed up promptly. Maintain high levels of client satisfaction through consistent and effective after-sales service. Collect genuine feedback from clients to improve service quality. Manage the complete service cycle--from receiving the order to coordinating payment collection. Resolve client queries and concerns efficiently and professionally. Provide product/service information and support to participants/clients whenever required. Act as the first point of contact for client complaints and escalate issues to the concerned department when necessary. Understand client requirements in depth and ensure solutions are provided in a timely and appropriate manner.

Skills & Competencies Required

Polite, professional, and customer-friendly attitude. Strong ability to perform consistent and rigorous follow-ups. Excellent verbal and written communication skills. Ability to understand client situations and respond appropriately. Proactive mindset with a problem-solving approach. Thorough understanding of company products/services (training will be provided). Must be responsive and available for client communication during working hours.
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Experience:

total work: 2 years (Required)
Work Location: In person