Job Description

We are looking for a friendly, detail-oriented, and motivated Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing product/service information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

Respond to customer inquiries via phone (involves cold calling also), email, live chat, or social media in a timely and professional manner Resolve product or service problems by clarifying the customer's complaint, determining the cause, and finding the best solution Maintain accurate records of customer interactions, transactions, comments, and complaints Follow communication procedures, guidelines, and policies Escalate unresolved issues to the appropriate internal teams Provide feedback on the efficiency of the customer service process Stay up to date on product knowledge and company offerings

Requirements:

High school diploma or equivalent (Bachelor's degree preferred) Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of personalities Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively

Preferred Qualifications:

Experience in Customer Handling Proficiency in spoken English is an advantage Knowledge of Computer, MS Office and Google Sheet
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person