Job Description

Location: Remote (Work From Home)
Shift Timings: Any 9-hour shift between 9 AM-9 PM IST
Schedule: 6 days a week (Monday to Sunday, with 1 rotational weekly off)
Salary: ?16,000 - ?20,000 in-hand + Incentives up to ?2,000

About the company:

Datastraw Technologies is a modern outsourcing partner helping fast-growing D2C brands enhance their customer experience through technology, efficient processes, and skilled communication. We work with digital-first businesses to strengthen their customer retention, support, and sales operations across multiple touchpoints.

About the Role:

We are looking for proactive

Customer Relationship Executives

who can deliver exceptional customer experiences while driving order closures and retention. This is a voice-based role that blends

customer support with sales

, where you'll connect with customers, assist them with queries, and encourage them to complete or repeat their purchases.

Key Responsibilities

Make 100-120 outbound calls to customers who have shown interest in products or left incomplete orders. Assist customers in placing orders, resolving payment or delivery concerns, and applying available discounts or offers. Handle basic post-purchase support such as order tracking, returns, and general product assistance. Conduct follow-up and feedback calls to improve customer satisfaction and encourage repeat purchases. Maintain accurate records of each conversation and update information in the CRM system. Consistently meet performance goals such as call quality, order conversion, and customer retention metrics.

Requirements

Minimum 6 months of experience in a customer-facing role (voice process preferred). Excellent spoken communication skills in

Hindi and English

; fluency in additional languages is an advantage. A friendly yet persuasive approach with good problem-solving and listening skills. Ability to work independently in a fast-paced, target-oriented setup. A personal laptop/desktop with webcam and a reliable internet connection. Willingness to work on rotational shifts, including weekends and public holidays.

Perks & Benefits

Fixed monthly salary with attractive performance-based incentives. Opportunity to represent a fast-growing D2C brand and gain hands-on experience in customer engagement. Remote working convenience with ongoing learning and growth opportunities. Supportive and collaborative team culture that values initiative and performance.
Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?20,000.00 per month

Benefits:

Paid sick time Paid time off Work from home
Application Question(s):

Do you have a personal laptop/desktop with webcam and a stable internet connection? This is a target-based role with 100-120 calls/day and 15-20 conversions/day. Are you comfortable working in such an environment? Tell us about a time when you dealt with a difficult or unhappy customer. What was the situation, how did you handle it, and what was the outcome? If many customers are not responding to your calls or messages, what steps would you take to improve engagement and recover abandoned carts?
Experience:

Customer service: 1 year (Preferred) Inside sales: 1 year (Preferred)
Language:

English (Preferred) Hindi (Preferred)
Work Location: Remote