Job Description

Key responsibilities

Customer Service:

Act as the first point of contact to handle customer inquiries, complaints, and requests via phone, email, or in person.

Sales and Acquisition:

Find and acquire new customers through open market sales, telecalling, or following up on leads.

Product Promotion:

Introduce and promote the NBFC's loan products, such as unsecured business loans, to potential and existing customers.

Relationship Management:

Build and maintain strong relationships with customers to ensure satisfaction and retention.

Target Achievement:

Work to achieve sales targets and contribute to the business's growth.

Compliance and Documentation:

Ensure all sales and customer interactions comply with regulatory requirements and company policies. Maintain customer records and update the CRM system.
Required skills and qualifications

Communication:

Excellent verbal and written communication skills are essential for interacting with customers.

Customer Interaction:

A friendly, patient, and empathetic approach to customer service.

Sales Aptitude:

Willingness to engage in sales activities and meet sales goals.

Education:

Typically requires a graduation degree

Experience:

NBFCs, Nidhi, or insurance is often preferred, but freshers may be considered.

Technical Skills:

Basic computer and CRM system knowledge.
Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹18,500.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person