Job Description

Key Responsibilities:

Customer Engagement(Telecalling):

Build and maintain strong relationships with customers through effective communication.

Issue Resolution:

Address customer complaints and concerns promptly, ensuring a positive resolution.

Order & Service Management:

Track orders, coordinate service delivery, and ensure timely responses.

CRM Utilization:

Maintain accurate customer records using CRM software and analyze customer data for insights.

Feedback & Improvement:

Gather customer feedback and collaborate with internal teams to enhance service quality.

Cross-functional Coordination:

Work closely with sales, marketing, and support teams to ensure seamless customer experiences.

Reporting & Documentation:

Prepare reports on customer interactions, satisfaction levels, and improvement areas.
Job Type: Full-time

Pay: ?184,128.36 - ?386,446.55 per year

Benefits:

Commuter assistance Health insurance Paid sick time Provident Fund
Schedule:

Day shift
Education:

Bachelor's (Required)
Experience:

Customer relationship management: 1 year (Preferred) Telecalling: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person