Job Description

The Customer Relationship Executive (CRE, female) - Service is responsible for handling customer communication related to vehicle service, including appointment booking, follow-ups, feedback collection, customer retention, and service reminders. The goal is to ensure high customer satisfaction and repeat business.

Key Responsibilities

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Customer Handling

Call customers for service appointment bookings Send service reminders (periodic service, insurance, RSA, etc.) Welcome customers and ensure smooth coordination with service advisors Inform customers about service status and delivery time
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Follow-ups & Feedback

Take post-service feedback calls Handle customer complaints politely and escalate when required Ensure customer satisfaction (CSI improvement)
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Retention & CRM

Maintain customer data in CRM software Track repeat service customers Promote AMC, value-added services, wheel alignment, detailing, etc.
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Coordination

Coordinate between: Customers Service Advisors Workshop team Billing department
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Reports & Documentation

Daily call reports Appointment conversion reports Customer feedback & complaint logs
Skills Required

? Good communication skill (Hindi, English & local language preferred)

? Polite and patient attitude

? Basic computer knowledge (MS Excel, CRM)

? Good convincing power

? Problem-solving mindset

? Ability to work under pressure

Qualification

Minimum: 12th pass Graduate preferred (Any stream) Experience in automobile service industry preferred (Freshers can apply)
Experience

Fresher to 2 years in: Call handling Customer service Automobile dealership (preferred)
Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹13,000.00 per month

Work Location: In person