Job Description

Job Summary:

Job Title

: Customer Relationship Executive (CRE) & Office Administrator

Job Type

: Full-Time, Permanent

Location:

Calicut, Kuttikkattoor

Salary:

?12,000 - ?15,000 per month

Job Summary:

We are seeking a dynamic and proactive individual to join our team as a Customer Relationship Executive (CRE) & Office Administrator. This dual-role position requires a professional who can effectively manage customer relationships while ensuring seamless administrative operations within the office.

Key Responsibilities Customer Relationship Executive (CRE) Responsibilities

:

Build and nurture strong relationships with customers, ensuring their satisfaction and loyalty. Address customer inquiries and provide detailed product information with clarity and professionalism. Resolve customer concerns promptly, ensuring a positive resolution and customer retention. Collaborate with the sales team to identify and meet customer requirements effectively. Maintain accurate records of all customer interactions and updates in the CRM system. Conduct customer satisfaction surveys to gather feedback and identify areas for improvement. Ensure timely product delivery and follow up to confirm customer satisfaction. Work towards achieving customer service goals and contribute to overall business success.

Office Administrator Responsibilities:

Provide comprehensive administrative support to various departments, ensuring smooth office operations. Organize and maintain office files, documents, and records for easy accessibility and security. Handle incoming calls, emails, and correspondence with professionalism and efficiency. Schedule and coordinate meetings and appointments, ensuring effective time management.

Qualifications and Skills:

Minimum 1 year of experience in customer relationship management and/or office administration. Strong interpersonal and communication skills. Ability to multitask and prioritize tasks effectively. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Excellent problem-solving and organizational abilities.

Benefits:

Health insurance Paid Sick Leave Paid time off Cell phone reimbursement

Schedule:

Day shift

Experience

:Customer service: 1 year (Preferred)

Job Type:

Full-time

Work Location

: In person

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off
Work Location: In person