Job Description

Job Title:

Customer Relationship Executive

Department :

Customer Relationship / Operations

Location :

Gwalior

Employment Type :

Full-time

Salary : ₹18,000 - ?20,000 per month

, based on experience and interview performance.

Qualifications :

Graduate in any discipline. 0-2 years of relevant experience .

Role Overview:

The Customer Relationship Executive will be responsible for managing end-to-end client communication, ensuring timely documentation, payment coordination, and delivering a smooth customer experience in compliance with company policies and SOPs.

Key Responsibilities

Manage client communication and coordination across all stages. Handle commercial documentation, payment follow-ups, and tracking. Manage possession and key handover processes. Address customer complaints and ensure timely resolution. Coordinate with internal departments for seamless execution. Maintain accurate CRM records and documentation. Ensure adherence to company policies and standard operating procedures. Strong time management and prioritization skills
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,991.26 per month

Benefits:

Provident Fund
Ability to commute/relocate:

Gwalior, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Required) Customer service: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person