1-8 Years (Air, Road & Sea Transportation may apply)
Job Responsibilities:
Act as the
primary point of contact
for customers related to logistics and supply chain operations (Logistics / SCM)
Handle
customer inquiries, service requests, and complaints
professionally
Coordinate with
operations, warehouse, transport, and billing teams
to ensure smooth service delivery
Track shipments, update customers on
delivery status, delays, and exceptions
Maintain accurate customer data in
CRM systems
Prepare and share
daily/weekly service reports
with management
Ensure
service level agreements (SLAs)
are met
Support sales team with
client onboarding, documentation, and follow-ups
Build and maintain
long-term customer relationships
Key Skills & Requirements:
Knowledge of
Logistics, Transportation, Warehousing, and Supply Chain processes
Good
verbal and written communication skills
Experience working on
CRM software
(Zoho, Salesforce, or similar)
Strong coordination and problem-solving skills
Ability to manage multiple clients and priorities
Proficiency in
MS Excel and email communication
Preferred Candidate Profile:
Experience in
logistics, freight forwarding, courier,
(Air, Road & Sea Transportation)
Customer-centric mindset with a proactive approach
Ability to work under pressure and meet deadlines
Responsibilities:
Develop and nurture strong relationships with existing clients, acting as their primary point of contact for all inquiries, requests, payments and concerns.
Proactively engage with clients to understand their transportation and logistics needs, identify opportunities for service improvements, and propose solutions that align with their business objectives.
Collaborate with internal departments such as operations, customer service, and sales to ensure timely and accurate delivery of services to clients.
Monitor key performance indicators (KPIs) and service level agreements (SLAs) to track client satisfaction and address any issues or discrepancies promptly.
Serve as a liaison between clients and internal teams, facilitating communication and resolving conflicts or escalations as needed.
Identify upselling or cross-selling opportunities based on client needs and company offerings, working closely with the sales team to capitalize on these opportunities.
Prepare and deliver regular reports and updates to clients on service performance, account status, and upcoming initiatives.
Stay informed about industry trends, market conditions, and competitor activities to provide strategic insights and recommendations to both clients and internal stakeholders.
Act as an advocate for clients within the company, championing their interests and ensuring their voice is heard in decision-making processes.
Continuously seek feedback from clients to assess satisfaction levels and identify areas for improvement in our products, services, and processes.
Qualifications and Skills:
Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
Strong communication and interpersonal skills.
Problem-solving and decision-making abilities.
Knowledge of logistics and supply chain processes.
Ability to work collaboratively with cross-functional teams.
Proficient in using CRM software and Microsoft Office applications.
Working Days : Monday to Saturday (All Saturday Working)