Job Description

Key Responsibilities:

Track and monitor

AMC technicians' attendance

as per assigned schedules. Handle

AMC client inquiries, complaints, and feedback

through calls, emails, and in-person interactions. Develop, maintain, and nurture

long-term relationships with AMC clients

. Resolve customer issues

effectively, efficiently, and within defined timelines

. Prepare and maintain

AMC reports in Excel

, including service schedules, attendance, complaints, and closure status. Prepare

Profit & Loss statements for each AMC

, including: AMC revenue Technician cost Material & service expenses Net profit or loss per AMC Share

customer feedback and insights

with management to improve service quality and operational efficiency. Coordinate with internal teams (technicians, operations, finance) to ensure smooth AMC execution. Ensure proper documentation and record maintenance of all AMC-related activities.

Profit & Loss Responsibility (AMC-wise):

Track AMC-wise income and expenses. Maintain accurate cost allocation for manpower, materials, and service visits. Analyze AMC profitability and highlight

loss-making AMCs

. Submit monthly

AMC-wise P&L reports

to management with observations and improvement suggestions.

Essential Skills:

Excellent

communication and interpersonal skills

. Strong

problem-solving and negotiation abilities

. Proficiency in

CRM software and computer applications

. Sales-oriented mindset with

strong customer empathy

. Effective

time management and follow-up skills

. Advanced knowledge of

MS Excel, Word, and PowerPoint

.

Preferred Qualifications:

Bachelor's degree in any Filed. MSCIT certification. Advanced Excel certification. 1-3 years of relevant experience in

Customer Relations / AMC / Service Industry

.
Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person