Job Description

Position: CRM Executive

About the Role:

We are looking for a dynamic and customer-focused

CRM Executive

to manage customer interactions and enhance the overall customer journey in the FMCG sector. The ideal candidate should be proactive, goal-oriented, and passionate about delivering excellent customer experiences.

Key Responsibilities:

Handle customer queries and support via chat, calls, and WhatsApp Manage ORM (Online Reputation Management) across platforms Collect, track, and analyze customer feedback for continuous improvement Plan and execute WhatsApp campaigns and email marketing initiatives Map and optimize customer journeys to improve satisfaction and retention Collaborate with marketing and sales teams for seamless customer communication Ensure quick turnaround and resolution of customer concerns Strive to meet customer satisfaction goals and KPIs

Requirements:

2-5 years of experience in CRM, customer service, or related roles (preferably in FMCG/D2C industry) Strong communication skills, with

fluent English

(written & spoken) Proven ability to manage multiple channels of customer communication Goal-oriented, fast learner, and strong in execution Good understanding of customer journey mapping and engagement strategies Female candidates preferred

Why Join Us?

Opportunity to work with a fast-growing FMCG brand A dynamic, customer-centric role with growth opportunities Be a part of a team that values innovation and customer satisfaction
Interested candidates can send their CV to

hr@aceblend.com

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person