Job Description

Job Title: Customer Relations Representative - US Healthcare Industry (Night Shift, Onsite)

Location: Byculla East

Work Schedule: Monday to Friday, 7:30 PM - 5:30 AM (IST)

About Us:

We are a fast-growing company serving US-based clients in the healthcare industry. Our mission is to provide exceptional customer support, ensuring every patient, provider, and partner receives timely and accurate assistance. We believe in professionalism, empathy, and problem-solving as the core of our customer relations approach.

Role Overview:

As a Customer Relations Representative, you will be the first point of contact for US-based customers, addressing inquiries, resolving complaints, and ensuring customer satisfaction. This is a night shift, office-based position designed for candidates who are passionate about delivering exceptional service in a healthcare-related setting.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chats. Address and resolve customer questions, concerns, or complaints promptly and professionally. Document all interactions accurately in the system. Collaborate with internal teams to resolve issues efficiently. Maintain a high level of empathy, patience, and professionalism in every interaction. Ensure adherence to HIPAA and company compliance guidelines when handling healthcare-related information.
Requirements:

Preferred: Experience in the US healthcare industry (medical billing, patient support, insurance, RCM, or similar). Excellent communication skills in English (verbal & written). Strong problem-solving and active listening abilities. Ability to work in the night shift from office. Familiarity with US healthcare terminology is a plus. High attention to detail and ability to multitask.
What We Offer.

Competitive salary and night shift allowances. Health benefits. On-the-job training for healthcare industry processes. Career growth opportunities in customer service and healthcare operations. A friendly and collaborative work environment.
How to Apply:

Send your updated resume to [+91-8655624313] with the subject line: Application - Customer Relations Representative.

Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

Food provided Paid sick time Paid time off
Experience:

Customer: 2 years (Required)
Language:

English (Required)
Work Location: In person

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