Job Description

A Customer Relationship Executive (CRE) is responsible for managing and enhancing customer relationships to ensure satisfaction and drive business growth. They act as a key point of contact for a portfolio of customers, addressing inquiries, resolving issues, and fostering strong, lasting relationships. CREs also play a vital role in identifying opportunities to improve the customer experience and contribute to the overall success of the company.

Key Responsibilities of a Customer Relationship Executive:

Managing Customer Relationships:

Building and maintaining strong, long-lasting relationships with a portfolio of clients.

Handling Customer Inquiries and Issues:

Addressing customer questions, resolving complaints, and escalating issues when necessary.

Providing Solutions and Recommendations:

Understanding customer needs and offering appropriate solutions and recommendations to enhance their experience.

Improving Customer Experience:

Identifying opportunities to enhance the customer journey and drive customer loyalty.

Maintaining Customer Records:

Keeping accurate records of customer interactions and feedback using CRM software and other tools.

Collaborating with Teams:

Working with sales, customer service, and other departments to ensure a seamless customer experience.

Analyzing Data and Reporting:

Preparing reports on customer satisfaction, retention rates, and other key performance indicators (KPIs).

Upselling and Cross-selling:

Identifying opportunities to increase revenue by offering additional products or services to existing customers.

Developing Strategies:

Contributing to the development of strategies for building and maintaining strong customer relationships.

Staying Informed:

Keeping up-to-date on the latest products, services, and industry trends.

Promoting the Company:

Representing the company in a professional and positive manner.
Skills and Qualifications:

Strong Communication Skills:

Excellent verbal and written communication skills are essential for interacting with customers and colleagues.

Interpersonal Skills:

The ability to build rapport with customers and understand their needs is crucial.

Problem-Solving Skills:

The ability to identify and resolve customer issues effectively.

Customer-Focused Mindset:

A strong commitment to customer satisfaction and a proactive approach to problem-solving.

CRM Proficiency:

Familiarity with CRM software and other tools used to manage customer relationships.

Organizational Skills:

The ability to manage multiple tasks, prioritize effectively, and maintain accurate records.

Sales and Negotiation Skills:

Experience in sales and negotiation can be beneficial for identifying and capitalizing on opportunities for upselling and cross-selling.

Analytical Skills:

The ability to analyze data, identify trends, and prepare reports.

Adaptability:

The ability to adapt to changing customer needs and business priorities.
Job Types: Full-time, Permanent

Pay: ?50,000.00 - ?60,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift Monday to Friday Weekend availability
Supplemental Pay:

Performance bonus
Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 8652409845