Job Description

Key Responsibilities:-

Customer Service:

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Respond promptly to customer inquiries via phone, email, and online platforms regarding shipment status, tracking, and billing.

Address customer concerns and complaints efficiently, escalating issues to relevant departments when necessary.

Provide accurate information about logistics services and pricing.

Relationship Building:-

Develop and maintain positive relationships with existing customers to foster loyalty and repeat business.

Proactively reach out to customers to understand their needs and identify potential areas for improvement.

Conduct customer satisfaction surveys and analyze feedback to identify trends and implement necessary changes.

Operations Coordination:-

Coordinate with internal teams like operations, sales, and warehouse to ensure smooth order processing and delivery.

Monitor shipment progress and proactively communicate any delays to customers.

Track key performance indicators (KPIs) related to customer service and identify areas for optimization.

Issue Resolution:-

Investigate and resolve customer complaints regarding damaged goods, incorrect deliveries, or billing discrepancies.

Collaborate with relevant departments to find solutions to complex customer issues.

Data Management:-

Maintain accurate customer records and detailed logs of interactions within the CRM system.

Analyse customer data to identify trends and opportunities for improved service.

Required Skills:-

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Detail-oriented with high accuracy in data entry and record keeping

Ability to work under pressure and meet deadlines

Knowledge of logistics operations and industry best practices

Knowledge of logistics operations and industry best practices

Proficiency in CRM software and other relevant technology tools

Qualifications:-

Bachelor's degree in business administration, logistics, or a related field

Minimum of 1-2 years of experience in a customer service role, preferably within the logistics industry.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

Schedule:

Day shift
Application Question(s):

6 Days working
English speaking ( must )

Experience:

Total: 2 years (Preferred) Customer service: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 9873469033