Job Description

1. Client Communication & Follow-up

Handle inbound calls, WhatsApp messages, emails, and Instagram DMs professionally. Respond to client inquiries regarding services, pricing, meetings, and project updates. Maintain a friendly and empathetic tone while solving queries or concerns. Provide clear and timely communication between clients and internal teams.

2. Lead Handling & Conversion Support

Greet and follow up with new leads from social media, website, or walk-ins. Share company brochures, packages, service videos, and proposal decks. Schedule meetings with the design/sales team and follow up post-meeting. Maintain a CRM or Google Sheet log of all new leads and follow-up actions.

3. Appointment & Calendar Coordination

Book and manage client appointments with architects/designers/project managers. Coordinate site visits and online/offline meetings as per client availability. Send reminders and confirmations to both clients and internal teams.

4. Documentation & Feedback

Share quotations, agreements, design stage documents, and project updates when required. Collect feedback post key milestones: design finalization, site start, project completion. Maintain a record of complaints/issues and their resolution timeline.

5. Reporting & Coordination

Prepare weekly summary reports on: Number of client interactions Status of leads Feedback received Coordinate with marketing and design teams to ensure clients receive necessary updates or deliverables on time.

6. Client Relationship Building

Celebrate client milestones (project handovers, birthdays, anniversaries, etc.) with a message or call. Encourage satisfied clients to leave Google/Instagram reviews or refer others. Act as the client's voice inside the company--raising pain points to the manager or CEO.
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Application Question(s):

Are you willing to work in arc space minimum 1 year?
Education:

Bachelor's (Required)
Experience:

Telecommunication: 2 years (Required) Customer relationship management: 3 years (Required) office assistant: 1 year (Required) Leadership: 1 year (Required)
Language:

English (Required) Malayalam (Required)
Work Location: In person