Job Description

1. Client Communication & Interaction

Serve as the

first point of contact

for potential and existing clients. Attend calls, WhatsApp messages, emails, and direct inquiries promptly. Schedule and coordinate

client meetings

, site visits, or Zoom calls with design or project teams.

2. Client Onboarding & Documentation

Guide clients through the onboarding process: Collect basic client details Share firm portfolio and introduction Send service brochures and proposal formats Maintain and update

client records

, agreements, and follow-ups in CRM tools.

3. Understanding Client Needs

Listen to client requirements and

understand project goals

. Brief the design/project team with accurate and complete information. Suggest suitable packages or services based on client requirements and budget.

4. Relationship Management

Maintain

regular touchpoints

with ongoing clients to ensure satisfaction. Address and escalate client issues, concerns, or feedback to relevant departments. Build

trust and long-term relationships

with premium clients.

5. Coordination with Internal Teams

Work closely with design, marketing, and project execution teams. Ensure

smooth communication

between clients and technical staff. Help coordinate timelines, approvals, and deliverables.

6. Sales Support and Conversions

Share

service proposals

, quotations, or pricing details when approved. Follow up on proposals to ensure timely decisions. Help convert inquiries into confirmed projects through professional engagement.

7. Client Feedback and Experience

Collect

client feedback

at key stages (design finalization, site start, handover). Support the team in

improving service quality

based on client insights. Identify opportunities for testimonials or referrals.

8. Brand Representation

Act as a

brand ambassador

of Arc Space - polite, professional, and passionate. Uphold premium experience, neat appearance, and respectful language always. Represent the company in events, expos, or social media interactions if assigned.
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Application Question(s):

Are you willing to work in arc space minimum 1 year?
Education:

Bachelor's (Required)
Experience:

Telecommunication: 2 years (Required) Customer relationship management: 3 years (Required) office assistant: 1 year (Required) Leadership: 1 year (Required)
Language:

English (Required) Malayalam (Required)
Work Location: In person